CompTIA A+

Course Length :  35 Hours

Course Description

CompTIA A+ courses are intended for students wishing to qualify with CompTIA A+ Certification. A+ certification is designed to help students become entry-level IT technicians. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting.

Course Prerequisites

It is recommended that students have the following skills and knowledge before starting this course:

  • Use a keyboard and mouse.
  • Recognize the main components of a PC and different data media such as USB drives and DVD.
  • Start the computer and navigate the desktop.
  • Use Windows Explorer to create directories and subdirectories and manage files.
  • Use Internet Explorer to view websites


CompTIA A+ (220-901)

Motherboards, Processors, and Memory

  • Identifying Components of Motherboards
  • System Board Form Factors / Components
  • Identifying Purposes and Characteristics of Processors
  • Identifying Purposes and Characteristics of Memory
  • Important Memory Terms
  • Types of Memory / Memory Packaging
  • Identifying Purposes and Characteristics of Cooling Systems
  • Fans / Memory Cooling /Hard Drive Cooling / Chipset Cooling /CPU Cooling

Storage Devices and Power Supplies

  • Identifying Purposes and Characteristics of Storage Devices
  • Hard Disk Drive Systems / Solid-State Drives
  • Optical Storage Drives / Drive Interfaces and RAID
  • Removable Storage and Media
  • Installing, Removing, and Configuring Storage Devices
  • Identifying Purposes and Characteristics of Power Supplies
  • Dual-Rail Architecture
  • Power and Voltage Ratings / Connectors
  • Replacing Power Supplies / AC Adapters as Power Supplies

Peripherals and Expansion

  • Installing and Configuring Expansion Cards
  • Video / Multimedia / I/O
  • Communications
  • Adapter Configuration
  • Identifying Characteristics of Connectors and Cables
  • Device Connector Types
  • Common Peripheral Cables and Their Interfaces
  • Video Display Cables and Connectors
  • Input Devices / Mouse /Touchpad /Keyboard /Scanner /Barcode Reader
  • Digitizer / Biometric Devices
  • Gamepads and Joysticks
  • Motion Sensor /Smart Card Reader
  • Multimedia Input Devices
  • Output Devices /Printers /Speakers /Display Devices
  • Input and Output Devices /Touchscreens /KVM Switch /Smart TV /Set-Top Box

Display Devices

  • Understanding Display Types and Settings
  • Video Display Types /Adjusting Display Settings
  • Understanding Video Standards and Technologies
  • Advanced Video Resolutions and Concepts

Custom Configurations

  • Standard Thick Clients
  • Graphic and CAD/CAM Design Workstations
  • CPU Enhancements
  • Video Enhancements
  • Maximized RAM
  • Audio/Video Editing Workstations
  • Video Enhancements
  • Specialized Audio /Specialized Hard Drives
  • Virtualization Workstations
  • CPU Enhancements /Maximized RAM
  • Gaming PCs
  • CPU Enhancements /Video Enhancements
  • Specialized Audio /Enhanced Cooling
  • Home Theater PCs /Video Enhancements
  • Specialized Audio /Special Chassis and TV Tuner
  • Thin Clients /Home Server PCs
  • Media Streaming Capabilities
  • File and Print Sharing Services
  • Gigabit NIC /RAID Array

Networking Fundamentals

  • Understanding Networking Principles
  • Understanding Networking Fundamentals
  • Identifying Common Network Hardware
  • Network Interface Cards (NICs)
  • Cables and Connectors
  • Networking Components

Introduction to TCP/IP

  • Understanding TCP/IP
  • TCP/IP Structure
  • Understanding IP Addressing

Installing Wireless and SOHO Networks

  • Understanding Wireless Networking
  • 802.11 Networking Standards / Devices
  • Wireless Encryption Methods
  • Installing and Configuring SOHO Networks
  • Choosing Connection Types
  • Installing the Network
  • Configuring a Wireless Router

Understanding Laptops

  • Understanding Laptop Architecture
  • Laptops vs. Desktops
  • Laptop Case /Motherboards and Processors
  • Memory /Storage
  • Input Devices / Expansion Buses and Ports
  • Docking Stations /Power Systems
  • Laptop Displays /Cable Locks
  • Disassembling and Reassembling Laptops
  • Using the Right Tools
  • Replacing Laptop Components

Understanding Mobile Devices

  • Understanding Mobile Devices
  • Characteristics of Mobile Devices
  • Tablets /Smartphones /Phablets /e-Readers
  • GPS /Smart Cameras
  • Wearable Technology Devices
  • Connection Types
  • Mobile Device Accessories

Installing and Configuring Printers

  • Understanding Print Technologies and Imaging Processes
  • Impact Printers /Inkjet /Laser Printers /Thermal Printers
  • Virtual Printers /Installing and Configuring Printers
  • Installing and Sharing Local Printers
  • Installing and Sharing Networked Printers
  • Performing Printer Maintenance and Upgrades
  • Performing Printer Maintenance
  • Installing Printer Upgrades

Hardware and Network Troubleshooting

  • Troubleshooting Core Hardware Issues
  • Troubleshooting Motherboards, CPUs, RAM, and Power Problems
  • Troubleshooting Storage Device Problems
  • Troubleshooting Video Issues /Mobile Devices, Printers, and Networking
  • Troubleshooting Common Mobile Device Issues
  • Troubleshooting Printer Problems / Networking Problems

CompTIA A+ (220-902)


Operating System Basics

  • Understanding Operating Systems
  • Operating System Terms and Concepts
  • Minimum System Requirements
  • The Windows Interface
  • Updating Windows
  • Creating Restore Points
  • File Management
  • Going Virtual

Operating System Administration

  • Interacting with Operating Systems
  • Control Panel
  • The Command Prompt
  • Virtual Memory
  • Administrative Tools
  • Task Manager /MMC
  • Computer Management /Services
  • Performance Monitor /Task Scheduler
  • Windows System Configuration Tools
  • Power Management /Disk Management
  • Getting Disks Ready to Store Files and Programs
  • Backing Up the Data on Your Drives
  • Checking the Health of Hard Disks and Optimizing Their Performance
  • User Authentication

Working with Windows 8/8.1

  • Windows Editions /Installing Windows 8
  • Unattended Installation/Image Deployment
  • Remote Network Installation /Multiboot Installation
  • Repair Installation/Refresh/Restore
  • Recovery Partition /Windows 8 Boot Methods
  • Internal Hard Drive (Partition)
  • External/Hot Swappable Drive /Flash Drives
  • Solid-State Drives /Netboot

Working with Windows 7

  • Windows 7 Editions /Installing / Upgrading Editions
  • Installation/Upgrade Boot Options
  • The Windows 7 Boot Sequences
  • Key Boot Files / Windows 7 Features
  • Tools in Windows 7
  • Windows 7 Administrative Tools
  • Local Users and Groups
  • Local Security Policy / System Configuration
  • Component Services /Data Sources
  • Print Management /Windows Memory Diagnostics
  • Unique Control Panel Utilities /HomeGroup
  • RemoteApp and Desktop Connections
  • Troubleshooting /Networking and Windows 7
  • Configuring an Alternative IP Address in Windows
  • Network Card Properties /Configuring Windows Networking
  • Windows 7 System Performance and Optimization

Working with Windows Vista

  • Windows Vista Editions /Installing Windows Vista
  • Clean Install /Upgrading to Windows Vista
  • Transferring to Windows Vista
  • The Windows Vista Boot Sequences
  • Key Boot Files /Windows Vista Features
  • Tools in Windows Vista /Windows Vista Administrative Tools
  • Users and Groups /Local Security Policy
  • System Configuration /Component Services
  • Data Sources /Print Management
  • Windows Memory Diagnostics /Distinctive Utilities
  • Tablet PC Settings /Pen and Input Devices
  • Offline Files /Problem Reports and Solutions
  • Printers /Networking and Windows Vista
  • Vista System Performance and Optimization
  • Aero /User Account Control /Indexing /Sidebar

Working with Mac OS and Linux

  • Best Practices /Scheduled Backups
  • Scheduled Disk Maintenance /System Updates/App Store
  • Patch Management /Driver/Firmware Updates
  • Antivirus/Antimalware Updates
  • Tools /Features
  • Basic Linux Commands
  • Understanding the Syntax of Shell Commands
  • Discovering and Using Linux Commands
  • Becoming root (Superuser)
  • Managing Processes /Directory Navigation /Directory Listings
  • Changing Permissions and Ownership /Working with Files
  • Working with Directories /Networking Utilities


  • Common Prevention Methods
  • Physical Security /Digital Security
  • User Education/AUP /Principle of Least Privilege
  • Email Filtering /Virtual Private Networks
  • Common Security Threats /Social Engineering
  • Password Attacks /Malware /Man-in-the-Middle Attacks
  • Rootkits /Phishing /Shoulder Surfing /Spyware /Viruses
  • Worms /Trojans /Ransomware /Spoofing /Zero-Day Attack
  • Zombie/Botnet /Non-Complaint Systems
  • Workstation Security Best Practices
  • Setting Strong Passwords /Requiring Passwords and Expiration
  • Account Management /Restricting User Permissions
  • Add Login Time Restrictions /Act on Failed Login Attempts
  • Changing Default Usernames /Disabling the Guest Account
  • Screensaver Required Password /Disable Autorun
  • Data Loss Prevention /Working with Windows OS Security Settings
  • Users and Groups /NTFS vs. Share Permissions
  • Shared Files and Folders /System Files and Folders
  • User Authentication /BitLocker and BitLocker To Go
  • EFS /Mobile Device Security
  • Screen Locks /Remote Wipes and Locator Applications
  • Remote Backup /Operating System Update
  • Destruction and Disposal Methods
  • Recycling or Repurposing Best Practices
  • Low-Level Format vs. Standard Format
  • Hard Drive Sanitation and Sanitation Methods
  • Physical Destruction /Securing a SOHO Network (Wireless)
  • Change Default Usernames and Passwords
  • Changing the SSID /Setting Encryption
  • Disabling SSID Broadcast /Enable MAC Filtering
  • Antenna and Access Point Placement /Radio Power Levels
  • Assign Static IP Addresses /WPS /Securing a SOHO Network (Wired)
  • Change Default Usernames and Passwords /Assign Static IP Addresses
  • Disabling Ports /Physical Security

Network Services, Cloud Computing, and Virtualization

  • Understanding Network Services /Server Roles
  • Internet Appliances /Legacy and Embedded Systems
  • Understanding Cloud Computing and Virtualization
  • Concepts of Cloud Computing /Understanding Virtualization
  • Mobile Operating Systems and Connectivity

  • Understanding Mobile Operating Systems
  • Comparing Mobile Operating Systems
  • Understanding Sensors and Calibration
  • Using Additional Mobile Operating System Features
  • Network Connectivity and Email
  • Understanding Cellular Data Connections
  • Establishing Wi-Fi Connectivity
  • Establishing Bluetooth Connectivity
  • Configuring Email Accounts
  • Mobile Device Synchronization
  • Syncing Apple iOS Devices
  • Syncing Android Devices
  • Software Installation Requirements

Troubleshooting Theory, OSs, and Security

  • Understanding Troubleshooting Theory
  • Identifying the Problem
  • Establishing a Theory
  • Testing Solutions
  • Establishing a Plan of Action
  • Verifying Functionality
  • Documenting the Work
  • Troubleshooting Operating Systems
  • Common Symptoms
  • Operating System Tools
  • Troubleshooting Security Issues
  • Common Symptoms
  • Security Tools
  • Best Practices for Malware Removal
  • Troubleshooting Mobile Issues
  • Troubleshooting Mobile Security Issues

Understanding Operational Procedures

  • Understanding Safety Procedures
  • Identifying Potential Safety Hazards
  • Creating a Safe Workplace
  • Understanding Environmental Controls
  • Managing the Physical Environment
  • Handling and Disposing of Computer Equipment
  • Understanding Policies, Licensing, and Privacy
  • Managing Software Licenses
  • Managing Sensitive Information
  • Demonstrating Professionalism
  • Communicating with Customers
  • Using Appropriate Behavior
  • Putting It All in Perspective

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CompTIA A+

  • Duration :   35 Hours
  • Certificates :   Yes

Next Class Start Date - Call us at (416) 292-0003

Quick Facts

Course Description CompTIA A+ courses are intended for students wishing to qualify with CompTIA A+ Certification. A+ certification is designed to help students become entry-level IT technicians. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Course Prerequisites It is recommended that students have the following […]